At MotionWing, we specialize in digital payment services for merchants and businesses. Although our services do not involve physical product delivery, we are committed to maintaining transparency and fairness when it comes to financial transactions. This policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• A transaction was processed more than once (duplicate payment)

• An unauthorized or fraudulent transaction was detected

• A technical error occurred during the payment process

• Funds failed to reach the intended beneficiary account

How to Request a Refund

To initiate a refund request, please follow these steps:

• Send an email to support@motionwing.net

• Include all relevant transaction details: ID, date, amount, and a clear explanation of the issue

• Submit your request within 7 business days of the original transaction date

Refund Review and Processing

Once your request is received, our team will conduct a thorough evaluation. If your refund is approved:

• You will be notified by email

• The refund will be issued within 7 to 10 business days

• Funds will be returned using the same payment method originally used

Services Not Eligible for Refund

The following services are considered non-refundable:

• One-time setup or onboarding fees

• Services that have already been delivered or used

• Charges incurred due to user mistakes or inaccurate information